Refund Policy

Transparency and Fairness in Our Refund Process

This policy outlines the conditions under which refunds are processed for our UAE visa application assistance services.

Service Overview

Since 2014, we have specialized in assisting travelers with the complexities of the UAE visa application process. Our fees consist of two parts: the official government processing fees and our service fee for professional assistance, document review, and 24/7 support.

By utilizing our services, you acknowledge that our role is to facilitate the application process. The final decision regarding the issuance of a visa rests exclusively with the United Arab Emirates immigration authorities.

Refund Eligibility

We strive for customer satisfaction; however, because we begin work on your application immediately upon submission, the following refund rules apply:

Before Processing

If you request a cancellation before we have submitted your application to the government authorities, you may be eligible for a refund of the service fee.

After Submission

Once an application has been submitted to the UAE immigration authorities, no refunds (government or service fees) can be provided.

Government Rejections

In the event that the UAE government denies a visa application, the fees paid are non-refundable, as the processing work has been completed.

Duplicate Applications

It is the applicant's responsibility to ensure no duplicate applications exist. Refunds are generally not issued for duplicate submissions.

Non-Refundable Circumstances

Refunds will not be issued in the following scenarios:

  • The visa is rejected by the UAE immigration authorities for any reason.
  • The applicant provides incorrect, incomplete, or false information leading to a delay or rejection.
  • The applicant already holds a valid visa for the UAE.
  • The applicant decides to cancel the trip after the visa has been processed.
  • The applicant fails to provide required additional documentation requested by the authorities.

How to Request a Refund

To request a refund, please contact our support team via email or through our contact form. Your request must include:

  • The applicant's full name.
  • Application ID or Reference Number.
  • The reason for the refund request.

Once your request is received, our team will review the status of your application. If a refund is approved, it will be processed back to the original payment method within 7 to 10 business days.

Processing Fees

Please note that in cases where a refund is granted before submission, a small administrative or transaction fee may be deducted to cover the costs of payment processing and initial document review.

Policy Updates

We reserve the right to modify this Refund Policy at any time to reflect changes in government regulations or our internal procedures. Any updates will be posted on this page and will apply to all applications submitted after the date of the update.

If you have further questions regarding our refund terms, please do not hesitate to contact our customer support team.